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FAQ

What payment methods do you accept?

We accept payments via credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

What is your return policy?

We have a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 5 days for a full refund or exchange. Please refer to our Returns & Exchanges page for more details.

Are the products on your website authentic?

Yes, we guarantee that all the products on aur website are 100% authentic. We source our products directly from authorized distributors and manufacturers.

What if my item is damaged during shipping?

In the rare event that your item arrives damaged, please contact our customer support team immediately. We will arrange for a replacement or refund as soon as possible.